Glossary entry
Workflow automation
Workflow automation uses software to route work through stages, assign tasks, enforce approvals, and trigger actions, reducing manual coordination.
Category
Lending technology
Definition
Workflow automation in lending
- Queues, SLAs, approvals, and escalations
- Document and verification task orchestration
- Exception handling and controlled manual work
Why it matters
Throughput improves when the workflow is explicit, measurable, and aligned to operating reality.
Related terms
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