Manual processes causingdelays, errors and issues?
When speed matters, manual processes can increase the risk of human error, delaying assessment, documentation and settlement.
Triggered journeys
Customers, brokers and staff
Assign the right team
Based on your policies
Real-time SLA monitoring
Right action, right time
The solution
Workflow for faster decisions and outcomes
The Cloudcase Workflow Engine lets you create highly configurable, automated, trigger-based journeys for customers, brokers and staff, based on your processes and policies regardless of complexity.
How it works
Automate every step, track every change
Create workflows that assign applications to the right team, update fields based on defined events, generate and issue personalised documents, and send real-time updates to brokers and staff.
The Cloudcase Workflow Engine also supports real-time SLA monitoring, enabling the right action to be taken at the right time.
Workflows can be easily edited, with every change logged to provide a complete audit trail.
Benefits
Why Workflow matters
- Better, faster experiences
- Improve staff productivity
- Reduce human error
- Ensure SLAs are met
Got questions about Workflow?
Start a chat with our Cloudcase team to learn more about Workflow.