Retail banking

One platform for everyretail lending product

Home loans, personal loans, credit cards, and account opening, all originated on a single configurable platform. Consistent decisioning, one case file across channels, and your team in control through configuration.

See UROO blueprint

99%

Decisions executed in under 3 seconds

30 min

Personal loan app → disbursement

<40 min

Unconditional home loan approval

100%

Implementation success since 2015

Retail products

Deliver consistent origination experiences across your core retail suite

Home loans

End-to-end mortgage origination from enquiry through settlement, across broker and direct channels. Configurable workflows for owner-occupied, investment, construction, and refinance.

Owner-occupiedInvestmentConstructionRefinance

<40 min

Unconditional approval

12+

Systems integrated

99%

Auto-decisioned

Omnichannel by design

The same application, wherever it starts

Customer

Self-serve apply on mobile or web, white-labelled to your brand.

Broker

Lodgement and live status visibility for your broker network.

Staff

Assisted origination and casework from the ops console.

API & AI

Programmatic and machine-customer origination through the API.

One case file. Start in any channel, continue in another. No re-keying.

Proven results

Outcomes from institutions using Cloudcase to modernise retail lending

70%

More applications per consultant

30% higher conversion rate. Full responsible-lending evidence on every assessment.

TSB Bank

40 min

Contact-to-contract

Residential lending growth at 2.4× the market. 12 systems integrated in a single deployment.

500

Self-reliant config updates in year 1

Internal capability transfer eliminated the dependency on vendor change requests.

Production-ready foundation

Start on the UROO blueprint

The Universal Retail Onboarding and Originations Blueprint ships pre-configured workflows, policy, and channel patterns for the entire retail suite.

100+ pre-configured lending policy rules
Home loan, personal loan, credit card, and onboarding workflows
Broker and direct channel configurations
Australian regulatory alignment (APRA, ASIC, AUSTRAC)

Explore UROO See configuration

Typical implementation

6–9

Months to production

Blueprints remove months of configuration effort by providing proven workflows, rules, and channel patterns.

Self-sufficiency outcome

Gateway Bank achieved 500 configuration updates in year one with internal capability.

See the full retail suite configured to your products

Walk through home loans, personal lending, credit cards, and account opening on one platform, built for regulated environments.

Explore the platform