One platformfor every lending journey
Cloudcase unifies origination, casework, decisioning, and channels in a single configurable platform, built for regulated environments and architected for change.
The runtime, on one board
Every channel feeds one case. Every engine works the same case.
No handoffs between products, no duplicated data: one configuration drives channels, engines, and evidence.
Channels: five front doors, one case
Customer
Self-service, mobile-first
Broker
Aggregator-aligned portal
Staff
Workspace with queues
API
REST · OAuth 2.0
Machine
AI assistants via MCP
Application core: the engines that do the work
Workflow
Versioned, drag-edit lifecycle
Decisioning
Real-time rules, <3s
Documents
Policy-aware generation
Integration
12+ per deployment
Configuration studio: your team owns change
Foundation: regulator-aligned by default
Performance
What it looks like in production
Decision latency
+12%0.0
seconds (p95)
Auto-decisioned
+4%0
percent of applications
Integrations live
+0%0+
per typical deployment
Self-reliant changes
+38%0
per year (Gateway)
Platform anatomy
Five layers, one configuration model.
Channels
Customer · Broker · Staff · API · Machine
Five front doors into the same platform: every channel branded, configurable, and sharing the same case model with save, resume, and cross-channel handoff.
Workflow
Operational orchestration
Workflow drives every case: queues, SLAs, approval chains, and exception handling, designed visually and versioned like any other configuration.
Decisioning
Explainable outcomes
Policy, pricing, and risk evaluated in real time on every data change, with the reason for every outcome recorded rather than inferred.
Configuration
One governed model · live edits
Where your team owns change. Business analysts edit rules, redesign workflows, and update screens visually, shipped to production without engineering tickets.
Integration
Synced to systems of record
The integration framework wires the platform to your stack: core banking, CRM, identity, credit bureaux, and open APIs, through pre-built adapters and configurable connections.
Under every layer
A single-tenant, regulator-aligned foundation
Every layer above runs on the same trust foundation: single-tenant SaaS hosted in Australia, aligned to APRA CPS 230 and 234, with audit, segregation of duties, and evidence trails built in by default.
The Cloudcase difference
A platform, not a stack of products
The stack-of-products approach
Origination system
Its own change cycle, its own audit trail
Decisioning system
Integration code rebuilt on every vendor change
Casework system
Journeys that never quite line up
One platformOne engine, one source of truth
- Single configuration drives every channel
- Pre-built adapters + configurable integration framework
- Your team owns change through the visual studio
- Every channel runs on the same case, configuration, and rules
- Audit, evidence, and segregation of duties built in by default
Get an architecture-level walkthrough
See the engines, channels, and configuration model end-to-end with a Cloudcase solutions architect.