Technology that feels humanIntroducing vA1
The largest program in Cloudcase history: 40+ improvements across nine capability areas, from a redesigned staff experience to agentic AI, shipped as one release.
40+
Improvements shipped
9
Capability areas
Agentic
Document + case AI agents
Explainable
Audit trail on every AI step
01 · Experience
A redesigned day-to-day experience
Developed through extensive user research with lending staff, the three signature upgrades staff feel first.
Case selection
The reimagined landing page introduces an advanced queuing system with clearer prioritisation. Lenders instantly see what’s assigned, what’s urgent, and where to focus.
- Assigned cases requiring attention, surfaced first
- Urgent priorities visible at a glance
- Smart filtering to reach the right work faster
Collaboration
Managers monitor workloads across individuals and teams, so bottlenecks are visible early and work is rebalanced before delays reach customers.
Progress
Customers track application status and what’s required of them: clearer communication for members, better flow visibility for staff.
02 · Intelligence
Cloudcase AI
Configurable document and case agents powered by your own expertise, suggesting insights, highlighting missing data, and drafting recommendations with a full audit trail.
01
Surface insights
Automatically identify patterns, anomalies, and opportunities that might otherwise be missed.
02
Highlight gaps
Flag missing information or documentation before it causes delays.
03
Recommend actions
Suggest next steps based on policy, precedent, and best practices.
04
Learn continuously
Improve recommendations based on outcomes and feedback.
03 · Everything in vA1
The full program, on one board
Every improvement in the vA1 program: experience, search and intelligence alongside process, platform, and security.
Modern staff experience
5- New Case Management UI
- Design System (Forma-UI)
- Persona-based navigation
- Case overview at a glance
- Redesigned Policies & Decisions
Teams & workload
4- Teams & Team Groups
- Workload insights
- User spotlighting
- Follow cases
Filters
4- In-list filtering
- Smarter sorting
- Section-level filtering
- Policy quick-filters
Search
4- Cross-workflow search
- Shareable searches
- Fuzzy customer matching
- Quick & recent access
Process & customer journey
6- Milestones
- Add / remove items
- Multi-document upload
- Dynamic form text
- Business-hours awareness
- Customer-channel status
Performance, reliability & scale
6- Faster, lighter engine
- Faster reporting
- Higher resilience
- Performance monitoring
- Archival & data lifecycle
- Larger uploads (30MB)
Security & platform currency
5- Configurable password policy
- Fine-grained web service authorization
- Hardened security
- Modern infrastructure (RHEL 9, Tomcat 9, MySQL 8.4)
- Branding & white-label
Integration & testing foundations
3- Flexible data sourcing
- Better operational visibility
- Lower test maintenance
AI-powered insights
5- AI Agents
- Document & case insights
- Enterprise-grade AI integration
- Feedback & analytics
- Conversational / agent channel (MCP)
40+
Improvements shipped in the vA1 program
9
Capability areas, staff experience to security
vA1
Shipped as one major platform release
See vA1 in your lending process
Existing customers can talk to their Implementation Director about upgrading. New teams can see vA1's AI capabilities live.