Cloudcase
    Glossary entry

    Business process management (BPM)

    Business process management (BPM) is a discipline and toolset for designing, executing, and continuously improving business processes.

    Category

    Lending technology

    Definition

    BPM in lending

    In lending operations, BPM often shows up as workflow configuration: task routing, approvals, SLAs, exception handling, and handoffs between teams.

    What “good” looks like

    • Measurable throughput and stage duration reporting
    • Governed change (versioning, approvals, audit trails)
    • Clear exception paths that don’t break straight‑through processing

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