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    Glossary entry

    Agentic AI (in lending)

    Agentic AI refers to autonomous AI agents that can perform tasks and take actions within defined guardrails, often used to accelerate casework and document processing.

    Category

    Lending technology

    Definition

    What it means

    Agentic AI systems don’t just suggest answers. They can execute steps (with permissions) such as classifying documents, extracting key fields, drafting customer requests, or routing a case to the right queue.

    Practical guardrails

    • Human-in-the-loop approvals for high-impact actions
    • Audit trails of inputs, outputs, and actions taken
    • Clear fallbacks when confidence is low

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