A user experience to rival all others:Cloudcase vA1 at WCUC

WCUC, the World Credit Union Conference, brings together credit unions, mutual banks and the wider customer-owned banking movement from around the world. This year, Cloudcase is on the exhibition floor at Stand Silver 9, and we are bringing something worth the walk: vA1, our latest platform release, and with it a loan origination user experience and interface built to rival all others.

Loan origination has spent a decade catching up to the experience members already expect everywhere else in their digital lives. vA1 closes that gap. It is the culmination of an 18-month program that reimagined how a lender's teams work a case from first touch to decision. It changes how they find work, share it, prioritise it, and get to "yes" faster, all on a modern foundation built for the way regulated lenders and credit unions actually operate.

A staff experience, redesigned

At the heart of vA1 is a completely rebuilt Case Management UI on a shared design system (Forma-UI) that brings one consistent visual language across every channel.

• Persona-based navigation. Purpose-built My Cases, Portfolio, Workload and Search views, so every staff member lands on exactly what matters to them.
• The whole case, at a glance. Key customer details, score, documents and a summary up front, with the detail in clean, tabbed sections instead of endless scrolling.
• Redesigned Policies & Decisions. Status filters, search and clear override visibility, so assessors can see what passed, what failed, and why, in seconds.

Find anything, instantly

vA1 replaces rigid, pre-built saved filters with cross-workflow search that combines many criteria at once. Add fuzzy customer matching on partial names or emails, a global search bar with instant recall of recently touched cases, and shareable, deep-linkable searches, plus in-list filtering and one-click policy quick-filters. Staff spend their time deciding, not searching.

Built for teams, not just individuals

vA1 introduces Teams & Team Groups with automatic routing to the team with the most capacity, real-time workload insights across people and teams, user spotlighting so managers can spot bottlenecks, and the ability to follow the cases that matter to you.

Intelligence, built in

vA1 also introduces Cloudcase AI, configurable agentic intelligence woven into the platform rather than bolted on. Intelligent Case Agents review a case and generate tailored insights, like a credit review, to speed up assessment. Intelligent Document Agents classify and analyse documents automatically, with an integrated viewer. Fraud & tamper detection flags risk before it reaches a decision. And explainable AI, with a detailed audit trail on every recommendation and human-in-the-loop control, keeps your people in charge of the decisions that matter. Built on Anthropic's Claude with enterprise-grade governance, it encodes your institution's expertise into automation you can trust, and prove.

Come and see it live at Stand Silver 9

The best way to understand what a rival-to-all interface actually feels like is to put your hands on it. Come and visit the Cloudcase team at Stand Silver 9 on the World Credit Union Conference exhibition floor. We'll walk you through vA1 live, including the new staff experience, cross-workflow search, team and workload management, and Cloudcase AI in action. You'll see what configurable loan origination, built for credit unions and regulated lenders, looks like when the experience is finally as good as the engine underneath.

WCUC. Stand Silver 9. Come and say hello.

Related

• Cloudcase AI
• Retail banking solutions
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