17 Sept 2026
2024 year in review
A look back at the themes that mattered most in lending operations: automation maturity, evidence-first compliance, and integration-led verification.
2024 was the year lending automation grew up. Teams treated it as an operating model rather than a project, invested in governed change for policy and workflow, and built out integration-led verification across the application lifecycle.
What changed
Automation became an operating model
Lenders stopped treating automation as a project and started running their operations on it.
Governed change for policy and workflow
Teams invested in approvals, testing, and rollback so policy and workflow could move safely.
Verification ecosystems expanded
Open Banking, IDV, and document intelligence matured into a connected verification fabric.
What we expect next
01
Expect more automation in commercial casework via workflow plus AI.
02
Raise the bar on evidence and explainability for every automated decision.
03
Focus on total cost of ownership and upgrade safety, not just feature lists.
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