Glossary entry
Serviceability
A borrower’s ability to meet repayments without hardship, based on verified income, expenses, and obligations.
Category
Lending technology
Definition
What goes into serviceability
- Income (verified where possible)
- Expenses (declared and benchmarked)
- Existing commitments and liabilities
- Proposed repayment at assessment rates and buffers
Why it matters
Serviceability is central to responsible lending obligations and consistent credit outcomes.
Related terms
Responsible lendingOpen BankingCredit decisioningLooking for something else? Browse the fulllending technology glossary.
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